Return, Exchange & Cancellation Policy

RETURN POLICY

At DOG D Originals, we ensure that the product is created with the highest production standards, meeting all industry guidelines. All our products pass a quality check before they are dispatched to you. In case of any returns, please refer to our return and exchange policy below:

Eligible Items:

We accept returns/exchange for products within 7 days of delivery, provided that the products are in their original condition and packaging, with all tags and labels attached.

The products are only eligible to be returned in case:

  • Wrong product has been delivered
  • Damaged product has been delivered

The following items are not eligible for return:

  • Products that have been damaged or altered
  • Products that have been used
  • Products that have their tags removed or damaged
  • Request for return is not eligible after seven (7) days post delivery

Requesting a Return:

To request a return, the customer must contact the Brand via email or whatsapp and provide their order number, the reason for the return, and whether they would like a refund or exchange. The brand will provide the customer with instructions for returning the product.

Return Shipping Costs:

The customer is responsible for the cost of returning the product to the Brand, unless the return is due to a defect or error by the Brand.

Refunds:

The brand will issue a refund for the purchase price of the returned product, minus any shipping and handling charges, within 5-7 days of receipt and inspection of the returned product. The brand will issue the refund only in the same form of payment used for the original purchase. However, in the case of COD, brans will issue a refund to a valid bank account provided by the customer that matches the name of the customer.

A refund shall not be processed in the following cases:

  • If the product is returned after seven days
  • If the item is damaged, or not in its original packaging

EXCHANGE POLICY

The Brand will offer an exchange for the same product, subject to availability, provided that:

  • Products have not been damaged or altered
  • Products have not been used
  • Products have their tags intact
  • Request for exchange is within seven (7) days post delivery
  • Products are returned in their original condition and packaging with all tags in place

The user/customer is responsible for the cost of returning the product to the brand, and the brand will cover the cost of shipping the new product to the customer/user.

Damaged or Defective Products:

The brand will replace or refund any product that is damaged or defective. The User must contact the Brand within 24 hours of delivery to report any damaged or defective products.

Exclusives/ Limited Editions & Sale:

  • Any orders placed during our Sale period will not be eligible for returns
  • In case of defective or damaged product, we would be happy to assist you in exchange for the orders placed during the sale or a credit note for the same.
  • Exchange is subject to availability

Disputes:

In the event of a dispute regarding the return of a product, the customer and the brand agree to resolve the dispute through good faith negotiations. If the dispute cannot be resolved through good faith negotiations, the customer and brand agree to submit the dispute to arbitration, in accordance with the laws of India.

The jurisdiction being the courts of New Delhi.

This Return Policy constitutes an integral part of the terms and conditions governing the use of the online shopping platform provided by the brand, and the customer agrees to be bound by this Return Policy as well as the terms and conditions.

CANCELLATION POLICY

Period:

Customers may cancel their order within 24 hours from placing the order. Any cancellation request post 24 hours of order confirmation will not be held eligible.

Process:

To cancel an order, customers must provide the order details and reason for cancellation on email. The email for customer communications would be communications@dogdoriginals.com.

Refund:

The brand offers a full refund for cancellations made within the specified cancellation period.

Refunds will be processed within 3-5 business days after the cancellation request is approved.

Cancellation Fees:

The brand reserves the right to charge a cancellation fee in certain cases. The amount of the fee will be clearly communicated to the customer during the cancellation process.

Exceptions:

The cancellation policy may vary for specific products, or promotional offers. Any exceptions will be clearly communicated to the customer at the time of purchase.

For any other query, please reach out to our customer support at communications@dogdoriginals.com.